Job description Posted 07 January 2020

Lead Change Manager: MDM, Transformation

Background Information

A global business transformation programme, to simplify and standardise business processes, system landscape and operating model in order to create the critical foundations and culture required for GSK to become a data enabled organization.

Change Management expertise is required to support the successful implementation of the transformation programme to ensure minimal impact to employees and appropriate business readiness for, and adoption of, solutions. This role is part of the Master Data Management Transformation (MDMT) Programme team and wider Business Change Team.

Job Purpose

The role of the Change Manager is to execute the required change activity to successfully deliver the MDMT programme. The Change Manager will be part of the global transformation team ensuring business leaders are regularly engaged and the change network and impacted employees are ready, willing and able to adopt and comply with the new processes, technology and organisational structures.

The role requires close interaction with the impacted business stakeholders, project delivery team, process owners, and wider Change team.

Key Responsibilities

  • Responsible for designing and delivering the business change strategy, approach and plan. The individual will draw upon centrally defined tools and methodology (as well as their own frameworks) which will be modified as appropriate in agreement with the Change Team Lead
  • Responsible for detailed planning (Level 1, 2 and 3 plans) and delivery of change activities; reporting progress against plan and managing risks and issues and integrating (where appropriate) transformation programmes. This includes:
  • managing a complex stakeholder landscape, where stakeholders are engaged effectively to ensure understanding, buy in and a smooth path for project delivery; engagement requirements may also include third party vendors, offshore business services centres.
  • mobilising and managing the change network; executing change impact assessments and change action plan to ensure change is successfully mitigated
  • executing business readiness activities to measure whether impacted employees are ready for the change
  • working with the relevant HR Lead to ensure that all HR deliverables and interdependencies are understood
  • enabling business to adopt and embed changes delivered
  • feedback lessons learned to ensure continuous improvement

Alignment with Core Communications Manager to:

  • Input and review stakeholder maps and engagement plans
  • align on regional communication plans
Additional Skills/Background

  • Ability to support others through disruptive change and to create resilience in themselves and others
  • “Experience in developing high performing teams
  • Strong leadership skills
  • Strong interpersonal skills and the ability to establish credibility for professional input
  • Strong communication skills, both written and verbal in English
  • Effective in an environment with tight deadlines, finite resource and uncertainty.
  • Drives performance against timelines and budget constraints
  • Facilitation skills — both large and small groups
  • Ability to support business capability development around organisational change and leadership
  • Strong learning agility
  • Tenacious self starter
  • Completer finisher

Additional information about the process

About You:

This role would suit a driven and motivated individual who has strong experience of working in a complex operational environment. Strong people-management skills and experience, as well as a proven ability to drive performance, are considered essential. It is imperative in this role that you demonstrate an ability to drive common-objective thinking, with a complete focus on providing solutions. You will need to be persuasive, have a strong continuous improvement mindset, and have proven experience of dealing with diverse internal and external stakeholder groups. Ideally you will have worked in a highly regulated-industry (experience of the provision of complex facilities support services to a large office or pharmaceutical facility would be highly advantageous).

About GSK:

GSK is a science-led global healthcare company that researches and develops a broad range of innovative medicines and brands. Our products are used by millions of people around the world, helping them to do more, feel better and live longer. Employing over 100,000 people globally, we have 71 manufacturing sites around the world. For more information on GSK please refer to our website:

GSK’s Worldwide Real Estate and Facilities (WREF) deliver the right space in the right location, and at the right cost, with industry competitive and customer focused services. The organisation oversees and operates circa 16 million square feet of space with a population of over 28,000 GSK and other staff, including all pharmaceutical and consumer health R&D laboratories and pilot plants, as well as commercial office accommodation for all GSK business units. This portfolio of property currently requires an annual spend of more than £450m in operating costs and £200m in capital investment.